Privacy Policy

1. Introduction

Riveon.gg ("Riveon", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. Please read this policy carefully. By using Riveon, you consent to the practices described herein.

2. Information We Collect

Information you provide directly:

Information collected automatically:

• Account information: name, email address, and profile picture (provided via Google or Discord sign-in)
• Communication data: messages you send to our support team
• Payment information: billing details processed securely by our payment processor — we do not store credit card numbers
• Device and browser information: device type, operating system, browser type and version
• Usage data: pages visited, features used, time spent on the platform, and interaction patterns
• IP address and approximate geolocation (country/region level)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related confirmations
• Create and manage your account
• Respond to your support requests and communications
• Send administrative notifications (service updates, security alerts)
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors: Our payment processor handles payments on our behalf and receives necessary billing information
• Authentication providers: Google and Discord provide authentication services
• Infrastructure providers: Cloud hosting and analytics services that help us operate the platform
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When your account is deleted, we will remove or anonymize your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure authentication mechanisms, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for essential platform functionality, such as maintaining your login session and remembering your preferences. We may also use analytics cookies to understand how users interact with our platform.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

To exercise any of these rights, please contact us at privacy@riveon.gg. We will respond to your request within 30 days.

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request limitation of processing in certain circumstances

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses where required.

10. Children's Privacy

Riveon is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: privacy@riveon.gg.